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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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vb Shannon Handy

November 12, 2025

5  out of  5
rating by vb Shannon Handy
"The best experience with Ms.Tina today . She took care of me with patience and expertise."
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AB Franklin

November 12, 2025

5  out of  5
rating by AB Franklin
"The customer service I received at Alicia Bell State Farm was exceptional. Alicia and her team was very knowledgeable and answered all of my questions. Staff member Tina was very helpful and courteous."
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John Celestine

November 4, 2025

5  out of  5
rating by John Celestine
"Kamryn Keys was rep and she made it very easy and straightforward to understand the policies and plans that I was signing myself for. I hope she has a blessed day."
We responded:
""Thanks for the kind words, John! We're so glad you had a great experience with Kamryn. We can't wait to have you back!" ~Alicia~"
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Rose Winbush

October 30, 2025

5  out of  5
rating by Rose Winbush
"The experience and expertise I have in this office is incredible. I especially appreciate Soleigha's help with my state farm app !!"
We responded:
"Thank you Rose for taking the time to review our agency. We always enjoy when you come into the office. I am so glad that Soleigha was able to assist you with your app. She takes great pride in assisting our customers. Please let us know if we can assist you further. ~Alicia~ "
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Phil Qualls

October 21, 2025

5  out of  5
rating by Phil Qualls
"My experience have been more than great"
We responded:
"Thanks for the awesome review, Phil! We are so glad that you have had a great experience with us. We appreciate the 5-star review, and we look forward to serving you in the future! ~Alicia~"
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Cecil Semien

September 30, 2025

5  out of  5
rating by Cecil Semien
"Alicia Bell went above and beyond for me best ever."
We responded:
"Thanks for the 5 star review Cecil! We are so happy to hear you had a wonderful experience. We will continue to offer the best customer service."
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Mary Ivory

September 12, 2025

5  out of  5
rating by Mary Ivory
"I enjoyed the experience very nice people especially my agent Alicia Bell and team member Carol Durgan."
We responded:
"Thank you for the awesome review! We are so glad you enjoyed your visit at our office. We appreciate your business!"
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Shanda Brumfield

August 28, 2025

5  out of  5
rating by Shanda Brumfield
"The Customer Service was excellent from Ms. Carol Durgan begin the initial process of the life insurance quotes for my husband and I. Also, thank you Ms. Athena for following up and processing the paperwork and payments. Thank you Ms. Alicia Bell for the courtesy call of joining insurance from your firm."
We responded:
"Thank you for the outstanding review! Carol and Athena take pride in offering the best customer service. We are so glad to have you here with our agency. ~Alicia~"
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Celeste Lewis

August 22, 2025

5  out of  5
rating by Celeste Lewis
"Soleigha at Alicia Bell’s office once again helped me quickly and made it seem so easy. She provides professional, friendly service and instructive tutorials to help you move forward."
We responded:
"Thank you for the kind words, Celeste! We are so happy to hear that you enjoyed your experience with Soleigha. We are here whenever you need us! ~Alicia~"
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Ethan Venable

August 15, 2025

5  out of  5
rating by Ethan Venable
"Top notch service with a great staff! Always very friendly communication with Ms. Carol Durgan. I'd highly recommend! A+ all around :)"
We responded:
"Thank you for the kind words, Ethan! We're so happy to hear that you enjoyed your experience with Carol. We appreciate your business!"
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Keith W Stevenson

August 4, 2025

5  out of  5
rating by Keith W Stevenson
"It was an excellent experience. Ms. Wood was fantastic, very polite, and professional. I'm glad to be a part of the State Farm family."
We responded:
"Thank you for your positive review, Keith! We're so glad you enjoyed your experience with Athena. Welcome to our State Farm Family!"
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Sandra Francois

June 30, 2025

5  out of  5
rating by Sandra Francois
"Soleigha was very very patient and sweet thank you thank you !!!!"
We responded:
"Thank you for the 5-star review, Sandra! Soleigha is very patient, and she enjoys assisting our customers. We appreciate your support! ~ Alicia "
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Angie

June 10, 2025

5  out of  5
rating by Angie
"Athena was sooooo sweet and helpful!!!!"
We responded:
"Thank you for your kind words, Angie! We are thrilled to hear that you had an awesome experience with Athena. We look forward to serving you again soon! ~ Alicia "
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Ashley L

June 3, 2025

5  out of  5
rating by Ashley L
"This Business is really what you call. Great Customer Service from the moment you walk in the door you are greeted from the moment you walk to the back you are greeted again by the rest of the workers they go above and beyond to make sure that your expectations are met. They go over the best available right that’s affordable for you and your family. They always have a smile on their face and every time you walk in your offer, something to drink. And babe let me tell you the waters are so cold and good if you are looking for auto insurance home insurance Flood Insurance or maybe Life Insurance this is your go to agent look no further!!!!!! Mrs. Alicia has a really great staff. All three ladies are very sweet."
We responded:
"Thank you for the awesome review, Ashley! We always enjoy when you come into our office. We will continue to go above and beyond to serve you! ~Alicia "
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Tereca Blake

May 28, 2025

5  out of  5
rating by Tereca Blake
"Very nice and welcoming environment. Thank you Athena woods for all your help and patience on helping us selecting right the insurance plan. Also thank you Alicia Bell the entire team was so knowledgeable and awesome."
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Barry Coleman

April 28, 2025

5  out of  5
rating by Barry Coleman
"Very friendly atmosphere. The people take their time to make sure you understand everything and to make sure it's the policy or policies you want."
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Ke-ke P

April 25, 2025

5  out of  5
rating by Ke-ke P
"I went to Mrs. Alicia bell State Farm Office Yesterday . I want to Send a Big Thank You to all of the help. The Assistant at the Front desk , an Mrs. Alicia Bell an Very grateful for Mrs. Athena Woods she took her time an patience with helping me resolve my problems with DMV. The Staff Members or Friendly, welcoming an Great Customer Service when you walk in the Office."
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Ashley Toliver

April 1, 2025

5  out of  5
rating by Ashley Toliver
"5star service every time Soleigha is in the office!!!"
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Junius Morgan

March 19, 2025

5  out of  5
rating by Junius Morgan
"I had a visit with Miss Carol Durgan with a question on my 2010 Chevrolet Silverado auto premium.She got in contact with the assigned department addressing my concern. She was able to get some clearance with my concern which I do appreciate."
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Catina Ceasar

January 31, 2025

5  out of  5
rating by Catina Ceasar
"Ms. Woods is always helpful and professional. She makes the process simple and easy."
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Kinyen Stevens

January 29, 2025

5  out of  5
rating by Kinyen Stevens
"Just received great customer service from Ms.Athena Woods earlier today . Definitely was matched with the right rep ."
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Blain Thomas

January 15, 2025

5  out of  5
rating by Blain Thomas
"Awesome customer service! The rep i met with was a great help and knowledgeable shoutout to Athena Woods! Thank you for getting me together!"
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Kiara Woods

January 10, 2025

5  out of  5
rating by Kiara Woods
"I got insurance with this company a month ago. Thanks to Athena woods for the great customer services that was provided when making my decision. Definitely would recommend."
We responded:
"Thank you, Kiara! We're so glad Athena provided excellent service and helped make your decision an easy one. Your recommendation means a lot to us, and we're here whenever you need assistance! - Alicia"
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Ervin Hanchett

January 2, 2025

5  out of  5
rating by Ervin Hanchett
"Great service and great rates. Mrs. Carol Durgan made sure I was well taken care of. Would recommend."
We responded:
"Thank you, Ervin! Carol will be delighted to know she made your experience a great one. We truly appreciate your recommendation and look forward to helping you again in the future!- Alicia"
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anna gomez

December 30, 2024

5  out of  5
rating by anna gomez
"Alicia bell was the best ever…"
We responded:
"Thank you, Anna for the 5-star review! We think you are awesome as well. Please let us know if you need further assistance. ~Alicia "