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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Roy Francois

January 21, 2026

5  out of  5
rating by Roy Francois
"Did a good job on changing my insurance to what I needed. Carol was a great help"
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Gretchen Langston

January 15, 2026

5  out of  5
rating by Gretchen Langston
"Excellent service, a very friendly environment and professional. Thanks to Ms. Kristy at the front desk for assisting with my Drive Safe and Save and Ms Carol with my rental policy. The agent Ms Alicia who always greets her customer's with a a beautiful smile and a heartfelt welcome when you enter the door. Thank you Alicia Bell and staff for taking care of me."
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Annie Mouton

January 13, 2026

5  out of  5
rating by Annie Mouton
"Always a warm reception and helpful, whatever the question. It is a pleasure to visit Ms. Alicia Bell’s office. I always leave better informed than when I entered her office."
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Travis Palmer

January 7, 2026

5  out of  5
rating by Travis Palmer
"When I move back to Lake Charles, she was the first agent. I sort out very friendly honest staff? That she is very knowledgeable and respectable. Great customer service. I Recommend her."
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Joseph

January 5, 2026

5  out of  5
rating by Joseph
"Kamryn is very smart, helping older and young people with everything. That’s what we need today. Thank you."
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Desiree' Bellard

January 5, 2026

5  out of  5
rating by Desiree' Bellard
"We recently purchased a vehicle for our teenage son. While I was very nervous about the increase in price of the insurance due to his age, Ms. Alicia kindly told us about the steer clear program as well as the good student discount which helped, and the insurance quote was not as expensive as I initially thought it would be. Kamryn was very knowledgeable, professional, and helpful as we went through the process of adding him as a driver and the new vehicle to our policy. It is always a pleasure to do business with Alicia Bell State Farm."
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Kishaun Stevens

December 31, 2025

5  out of  5
rating by Kishaun Stevens
"The customer service I received at Alicia Bell State Farm was very professional Athena was knowledgeable and courteous. I would recommend for all your insurance needs"
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Stacy B

December 24, 2025

5  out of  5
rating by Stacy B
"Very professional, knowledgeable about insurance. Keen responses to any questions asked. Warm inviting atmosphere."
We responded:
"Hi Stacy, thank you for the fantastic review! Knowing our customers love our service and our atmosphere is fulfilling. We appreciate your business! ~Alicia~ "
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Karen McReynolds

December 22, 2025

5  out of  5
rating by Karen McReynolds
"I am pleased to provide you with the knowledge of Athena Woods at State Farm, alongside Alicia Bell. After a single call, I was impressed by Athena's professionalism and personalized approach. She promptly and efficiently addressed my insurance needs, offering a range of price quotes tailored to my family's requirements. For anyone in need of homeowner's insurance or other insurance services, I highly recommend reaching out to them."
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Dennis Thibodeaux

December 19, 2025

5  out of  5
rating by Dennis Thibodeaux
"Thanks for all the help!!!! Happy Holidays and God Bless!!!"
We responded:
"Thanks for the 5-star review Dennis! We take pride in helping all of our customers. Please let us know if you will need any additional assistance. "
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vb Shannon Handy

November 12, 2025

5  out of  5
rating by vb Shannon Handy
"The best experience with Ms.Tina today . She took care of me with patience and expertise."
We responded:
"Thanks for the kind words, Shannon. We're so glad you enjoyed your experience with Tina. Thanks for sharing your experience and for choosing us! ~Alicia~"
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AB Franklin

November 12, 2025

5  out of  5
rating by AB Franklin
"The customer service I received at Alicia Bell State Farm was exceptional. Alicia and her team was very knowledgeable and answered all of my questions. Staff member Tina was very helpful and courteous."
We responded:
"Thank you, AB! We're thrilled that Tina answered all of your questions! She loves to talk insurance! We look forward to seeing you again. ~Alicia~"
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John Celestine

November 4, 2025

5  out of  5
rating by John Celestine
"Kamryn Keys was rep and she made it very easy and straightforward to understand the policies and plans that I was signing myself for. I hope she has a blessed day."
We responded:
""Thanks for the kind words, John! We're so glad you had a great experience with Kamryn. We can't wait to have you back!" ~Alicia~"
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Rose Winbush

October 30, 2025

5  out of  5
rating by Rose Winbush
"The experience and expertise I have in this office is incredible. I especially appreciate Soleigha's help with my state farm app !!"
We responded:
"Thank you Rose for taking the time to review our agency. We always enjoy when you come into the office. I am so glad that Soleigha was able to assist you with your app. She takes great pride in assisting our customers. Please let us know if we can assist you further. ~Alicia~ "
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Phil Qualls

October 21, 2025

5  out of  5
rating by Phil Qualls
"My experience have been more than great"
We responded:
"Thanks for the awesome review, Phil! We are so glad that you have had a great experience with us. We appreciate the 5-star review, and we look forward to serving you in the future! ~Alicia~"
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Cecil Semien

September 30, 2025

5  out of  5
rating by Cecil Semien
"Alicia Bell went above and beyond for me best ever."
We responded:
"Thanks for the 5 star review Cecil! We are so happy to hear you had a wonderful experience. We will continue to offer the best customer service."
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Mary Ivory

September 12, 2025

5  out of  5
rating by Mary Ivory
"I enjoyed the experience very nice people especially my agent Alicia Bell and team member Carol Durgan."
We responded:
"Thank you for the awesome review! We are so glad you enjoyed your visit at our office. We appreciate your business!"
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Shanda Brumfield

August 28, 2025

5  out of  5
rating by Shanda Brumfield
"The Customer Service was excellent from Ms. Carol Durgan begin the initial process of the life insurance quotes for my husband and I. Also, thank you Ms. Athena for following up and processing the paperwork and payments. Thank you Ms. Alicia Bell for the courtesy call of joining insurance from your firm."
We responded:
"Thank you for the outstanding review! Carol and Athena take pride in offering the best customer service. We are so glad to have you here with our agency. ~Alicia~"
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Celeste Lewis

August 22, 2025

5  out of  5
rating by Celeste Lewis
"Soleigha at Alicia Bell’s office once again helped me quickly and made it seem so easy. She provides professional, friendly service and instructive tutorials to help you move forward."
We responded:
"Thank you for the kind words, Celeste! We are so happy to hear that you enjoyed your experience with Soleigha. We are here whenever you need us! ~Alicia~"
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E Myles

August 15, 2025

5  out of  5
rating by E Myles
"Top notch service with a great staff! Always very friendly communication with Ms. Carol Durgan. I'd highly recommend! A+ all around :)"
We responded:
"Thank you for the kind words, Ethan! We're so happy to hear that you enjoyed your experience with Carol. We appreciate your business!"
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Keith W Stevenson

August 4, 2025

5  out of  5
rating by Keith W Stevenson
"It was an excellent experience. Ms. Wood was fantastic, very polite, and professional. I'm glad to be a part of the State Farm family."
We responded:
"Thank you for your positive review, Keith! We're so glad you enjoyed your experience with Athena. Welcome to our State Farm Family!"
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Sandra Francois

June 30, 2025

5  out of  5
rating by Sandra Francois
"Soleigha was very very patient and sweet thank you thank you !!!!"
We responded:
"Thank you for the 5-star review, Sandra! Soleigha is very patient, and she enjoys assisting our customers. We appreciate your support! ~ Alicia "
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Angie

June 10, 2025

5  out of  5
rating by Angie
"Athena was sooooo sweet and helpful!!!!"
We responded:
"Thank you for your kind words, Angie! We are thrilled to hear that you had an awesome experience with Athena. We look forward to serving you again soon! ~ Alicia "
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Ashley L

June 3, 2025

5  out of  5
rating by Ashley L
"This Business is really what you call. Great Customer Service from the moment you walk in the door you are greeted from the moment you walk to the back you are greeted again by the rest of the workers they go above and beyond to make sure that your expectations are met. They go over the best available right that’s affordable for you and your family. They always have a smile on their face and every time you walk in your offer, something to drink. And babe let me tell you the waters are so cold and good if you are looking for auto insurance home insurance Flood Insurance or maybe Life Insurance this is your go to agent look no further!!!!!! Mrs. Alicia has a really great staff. All three ladies are very sweet."
We responded:
"Thank you for the awesome review, Ashley! We always enjoy when you come into our office. We will continue to go above and beyond to serve you! ~Alicia "
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Tereca Blake

May 28, 2025

5  out of  5
rating by Tereca Blake
"Very nice and welcoming environment. Thank you Athena woods for all your help and patience on helping us selecting right the insurance plan. Also thank you Alicia Bell the entire team was so knowledgeable and awesome."